PRM
| We understand better than anyone what the vendors can and can’t deliver. We know what applications work best in our clients’ organizations, and we help them maximize the effectiveness of those applications within their organization. Our primary functional core competencies are succinct. At Healthcare IT strategy a core competency is an area in which our principals and affiliates have successfully completed at least ten engagements if not many more. These areas include: | Visit Patient Equity Management | |
PRM Applications
- Developing Needs Assessments
- Defining Functional Requirements
- Performing Competitive Assessments of Vendor Applications
- Developing “Requests For Proposals”
- Selecting the most suitable PRM application
- PMO of PRM Projects
- Managing the Implementation of systems
PRM Business Processes
- Defining an Operational Vision and Business Model
- Defining and Reengineering Business Processes that tie to the business rules
- Integrating Business Processes with the PRM Applications
PEM – Patient Equity Management
PRM with PEM has a revenue focus, not a cost focus. At Healthcare IT strategy we established a Patient Consulting Practice. What is it? It’s everything that happens within the business space occupying the touch points between our clients and their patients. Both parties want what are best for them, the maximization of their respective equities – today’s industry term: Patient Equity Management (PEM). And, the newest related term: Vendor Equity Management (VEM). Merge PEM and VEM with Social Networking, and you’re approaching a world class solution.
The services we offer range from coaching to running the entire initiative. Typically, an engagement includes the following steps:
Define your goals/objectives
- Enhance the patient experience
- Integrate PRM & PEM
- Deploy social networks
- Define new revenue streams via PEM
- Decrease churn by X%
- Increase referrals by Y%
- Increase patient STICKINESS
Evaluate your situation
- Call centers
- Technology
- Best practices
- Business processes
- Business rules
- Revenue enhancement opportunities
- Cost reduction
- Retention
- Referrals
Define expectations
- Yours
- Your patients
Develop a detailed solution plan for:
- PRM
- PEM
- Social networking
Work with you to implement the solution
