Those who are regular readers know I’ve commented on more than one occasion that you never see anyone at the HIMSS convention walking around wearing a T-shirt imprinted with the slogan, “I love my EPIC”, or one stating, “McKesson forever”–unless they were talking about the implementation plan.
Today, my perspective changed–I’m going to start selling T-shirts printed with the phrase, “SRS-Soft Rocks my Docs.”
You may ask, ‘Who is SRSSoft’? Fair question. I could not have given an adequate response to that question prior to today.
I spent some time with them, ran their demo–I played doctor but they stopped me before I was able to insert a chest tube. I ran the demo. Why is that important? It went like this.
“So, if you were a doctor, what would you do?”
With enthusiastic anticipation, I searched for my scalpel–that wasn’t what he meant. “I’d see who my next patient is.”
“Do it.” (Mind you, all of what I am doing happens on one screen faster than a sneeze.) I clicked the schedule and up popped all the patient’s information.
“I’d probably want to review their chart.”
“Do it.” (Don’t try this at home unless you are a devotee of Scrubs or other medical training.
Same screen, up pops the chart.
I click on the notes from their last visit, compare their labs by pulling up a comparison chart–new versus old; scan the X-RAY, and review their list of medications. I did this all on one page and figured out in less time than it took you to read this. We did the demo using two screens. That way, if I am describing what I am seeing to the patient on their X-RAY, instead of holding the film up at the ceiling and hoping my patient understand what I am talking about, I point to it with my mouse and let the patient see it one their screen.
Tomorrow I was going to issue an EHR RFP for a small clinic. Not any more. No point in having them pay me to hunt down a solution when I’ve already found one. Did I mention you can also get it with a world-class practice management system?
So what makes me think this EMR can handle a practice size of up to a few hundred doctors? Let me try to summarize its benefits with the following. If we separate healthcare into two arenas–the business of healthcare (the business side) and the healthcare business (the clinical side)–this EMR is so well designed, it makes the mundane business tasks almost invisible to the doctor. Instead of spending twenty percent of each day moving charts, filling out forms, sending faxes, dictating and transcribing notes, the clinical team can either spend more time with their patients or see more patients.
Now, let me tell you about their secret sauce, part of what makes it so special. You are going to think I’ve lost my mind when you read this.
One of the first questions most doctors are going to ask a vendor is whether or not the system is certified. (Do not repeat this to anyone–that is why I am writing in parentheses–this system is not certified. They have no plans to get it certified.) Why? Because certification is as relevant to the value of an EMR as agriculture is to bull fighting. Certification will not improve care, will not enhance the doctor patient relationship, it will not improve the patient experience, it will not increase productivity. Certification does one thing. It enables you to get a check provided that your EMR implementation does not fail, provided that you pass the Meaningful Use audit, and provided you are willing to upgrade your existing system to your vendor’s new and improved certifiable version. That certifiably makes little to no business sense.
Anyway, if you want a system that makes the stuff you hate doing go away, take a look at this.
I’ve also written about way hospital EHRs fail. A big reason for their failure is the drop in productivity they experience, and a lack of acceptance from the doctors. Sort of makes me wonder if they could use this tool as a front-end for those big pricey EHRs.
Me, I printing T-shirts. PayPal accepted.