Last night I was explaining to my sister-in-law my notion about healthcare 0.2 and the need to transform it to healthcare 2.0. She had no idea what I meant. That’s a problem—not because she’s my wife’s sister but because she an executive at one of the top children’s hospitals.
I figured that if she didn’t understand what I meant, I may have also confused others—sort of like typing with a keyboard full of marbles.
I’ve written that healthcare is a 0.2 business being forced towards 2.0—H2.0. What exactly do I mean by Health 0.2? It could just as easily be 0.5 or 0.7. The idea behind the label is that there is a large gap between where the healthcare business is, H0.2, and the future of the healthcare business, H2.0.
Permit me to share how I distinguish between the business of healthcare and the healthcare business.
- The business of healthcare—clinical, care, patients
- The healthcare business is paper intensive and duplicative and includes support business functions like:
- Human resources
- Vendor relationship management (VRM)
- Patient relationship management (PRM)
- Registration…and so forth
Successfully bridging the 0.2 to 2.0 GAP replies equally on foresight and planning. For the change brought about by the bridge to take hold, change needs to be an ongoing event.
To begin the assessment, healthcare leaders must undertake an honest assessment of the organization’s strengths and weaknesses. Sounds simple. It’s not. Hospitals are noted for their fiefdoms, and the fiefs, run mostly by doctors, aren’t big on being told there’s a better way to do things, nor are they keen on giving away control.
To change how the business is run, to make it more effective, and thus more efficient, requires that the major business functions be retooled. This requires Change Management, which may require a change in management.