68 Words About How Hospitals Build Call Centers

Step 1: Find A Big Empty Room

big empty room

Step 2: Buy a bunch of phones

Stack of old broken rotary telephones on table.

Step 3: Fill the big room with the phones and people


Step 4: Check the DONE box


There are better ways to approach creating a call center. Ways that involve figuring out what business problems you are trying to solve.  Otherwise, your call center will be nothing more than a big room with a lot of phones in it.

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