I have had a few recent conversations with healthcare executives who have asked the question, “Why are we even discussing adding an interactive Customer Portal since we spent millions of dollars building a patient portal?”
That is a great question. And there is a great answer that drives home the point. The Customer Portal, designed in a UX/UI framework, can be designed to do everything that can be done with a patient portal, and dozens of things the patient portal will never be able to do. Plus, and it is a very big plus, the Customer Portal will serve all of a health system’s stakeholders, not just those individuals whose data happens to be in the EMR. A consumer Portal will help drive population health. And it will help convert consumers to patients.
Each of the features listed under the Customer Portal column can be designed and built today. Please let me know what you think, and what additional features you would add.
Pale Rhino Consulting 
Yes! This is great. Iâm interested in ideas of moving providers/clinicians into this way of thinkingâ¦
____________________________________________________
Ruth Cieri, FACHE
Area Manager, Clinic Operations
Dignity Health Medical Foundation
1730 Prairie City Rd
Folsom, CA 95630
916.351.4844 (O)
916.859.1943 (F)
[cid:image001.jpg@01D0FB9B.DC8DFD60]
Caution: This email message, including all content and attachments, is both proprietary and CONFIDENTIAL. The information contained in this email message is intended only for the use of the recipient(s) named above. If the reader of this message is not the intended recipient or an agent responsible for delivering it to the intended recipient, you have received this document in error. Any further review, dissemination, distribution, or copying of this message is strictly prohibited. If you have received this communication in error, please notify us immediately by reply email and delete it. Thank you.
LikeLike
thank you Ruth
LikeLike