The ambiguity & apathy of user acceptance

ambiguity

Why write if you can cut and paste.  The comments listed below are extracted directly from a blog titled SmartBlogs Work Force, http://smartblogs.com/workforce/2009/10/05/why-well-miss-ambiguity/#comment-19170.  The blog attacks Generation Why (my term) for being ambiguous in the workforce.  It seems to me that they can just as well be applied to why EHR has a low acceptance level.

  • Animosity between workers and bosses in business will increase. Ambiguity often looks pretty darn black-and-white to the worker who doesn’t see the nuance. And when workers think management is overanalyzing/dragging its feet/fumbling a simple problem, they lose patience with, and lose faith in, management’s ability to perform.
  • Many younger employees will “opt out” of a corporate system they don’t fully understand. This will ultimately prolong their own learning curve as they try to re-create a “better” structure without realizing that a number of the problems with our current structure will exist in any system populated by humans because the problems stem from our human nature, not our system design.
  • Leadership will suffer. Take ambiguity away from leadership, and you take away tough decisions and responsibility. What you’re left with is overpaid administration. That’s the image many young professionals today seem to have of leadership, so that’s what they’ll create.
  • The Applization of design will get more expensive, as companies that try to build simple products with minimal learning curves find they lack employees who can accurately predict real-world user behavior.
  • Individuals will double down on what they are good at, which in this case is solving problems by working HARDER BETTER FASTER SMARTER. This will rob many companies of their “manager class,” as people who stay in the system opt for specialist roles rather than managerial roles that come with more — yep, you guessed it — ambiguity.
  • Career paths will become more fixed. Our ability to process ambiguity extends to our ability to assess other people. Already, resume readers look for specific patterns, jettisoning capable applicants with “non-conforming” histories. This trend will continue to amplify for awhile.
  • Companies will ruthlessly centralize their decision-making functions, concentrating power with a few select people who “get it.”
  • Individuals will become more system dependent, just as people who aren’t good at division become more dependent on their calculators. This will create feelings of frustration and resentment.
  • Stress levels will explode further. If you think it’s bad now, just wait. There is a lot of unresolved fear out there. Mix in a dash of helplessness (which is a often a synonym for “unable to handle ambiguity”) and you’ve got a potent mix.

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